Shipping Policy

At Skincare IX, we are committed to delivering your skincare products promptly and efficiently. Please review our shipping policy to understand how we process and deliver your orders.

Processing Time

• Orders are processed Monday through Friday, excluding holidays.
• Please allow 1-2 business days for order processing before shipment.
• Once your order is processed, you will receive a confirmation email with your tracking details.

Shipping Rates & Delivery Time

We offer the following shipping options:

• Standard Shipping (3-5 Business Days): Flat rate of $X.XX for all domestic orders.
• Expedited Shipping (2-3 Business Days): Flat rate of $X.XX for faster delivery.
• Overnight Shipping (1 Business Day): Available at $X.XX for urgent orders.

Free Standard Shipping on orders over $50 (before taxes and after discounts).

International Shipping

• We currently offer international shipping to select countries.
• Delivery times vary based on location and may take 7-14 business days.
• International shipping rates will be calculated at checkout based on your location.
• Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

Order Tracking

• Once your order is shipped, you will receive a confirmation email containing tracking information.
• You can track your order directly through our website or via the courier’s tracking system.

Shipping Delays

Delays can occasionally occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. We will notify you if we anticipate a significant delay with your order.

Lost or Stolen Packages

Skincare IX is not responsible for packages once they are confirmed as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier for assistance. We recommend selecting a secure shipping location to avoid delivery issues.

Wrong Address

Please ensure your shipping information is accurate at checkout. If you realize a mistake, contact us immediately at hello@example.com. We will try to correct the address before shipping, but once the package has been sent out, we cannot change the address.

Questions?

For any questions regarding shipping, feel free to contact Skincare IX’s friendly customer service team at hello@example.com or call us at (012) 345 6789.